Quality Improvement Program Manager

Manages UPU quality improvement services, including programme strategy, postal quality projects, capacity building, tools, budgets, stakeholder advice and secretariat support for UPU bodies working on quality of service.

• Set programme direction and develop strategies for UPU quality improvement services
• Design and supervise projects covering integrated quality planning, certification, performance indexes and funding links
• Lead regional capacity-building and project implementation with partners
• Manage annual workplans, priorities, resources, outputs and performance indicators
• Provide technical advice on quality measurement, postal operations and interoperability to internal and external stakeholders
• Coordinate programme activities with UPU units, directorates, cooperatives and designated operators
• Prepare and manage programme budgets and supervise expenditures
• Manage, guide, assess and develop programme staff
• Prepare substantive inputs, meetings and reports for UPU bodies

• First-level or advanced university degree in supply chain, logistics, economics, IT, exact sciences, business administration or a related field is required
• Good knowledge of international postal rules and regulations in the domain covered by the position is required
• Good knowledge of quality of service is required
• Knowledge of postal operations and logistics is required
• Knowledge of sorting and distribution centre organization and work is required
• Knowledge of UPU standards for Electronic Data Interexchange is required
• Knowledge of project management is required
• Nine years of experience in postal operations or similar logistics services is required with a first university degree, or seven years with an advanced university degree
• Either English or French is required

• Annual net salary: USD 86,027 plus post adjustment
• Fixed-term core appointment for three years
• Scheduled start date: as soon as possible
• Priority will be given for an internal promotion
• Candidates may be considered for similar posts for up to one year
• Candidates under serious consideration may be subject to background checks