Intake Officer

Handles initial assessment of World Bank staff-misconduct allegations, registering and analysing reports, interviewing complainants, gathering evidence and recommending case disposition while protecting records, meeting intake standards and occasionally supporting fact-finding and investigation reports.

Department: Investigations Unit, Ethics and Internal Justice Services

• Register, categorise and track misconduct allegations and inquiries
• Assess incoming allegations and identify the issues requiring review
• Interview complainants and gather supporting information from relevant sources
• Recommend case closure, preliminary inquiry or referral to another service
• Maintain intake quality, timeliness and compliance with service standards
• Support fact-finding interviews and documentary review when assigned
• Draft concise investigation reports or case-closing memoranda
• Share intake trends, lessons and good practices with colleagues and clients

Not available

• Extended-term consultancy based at World Bank headquarters