Chief of Unit, Public Information

Leads the United Nations guided tours operation, shaping public-facing educational experiences, supervising a large multinational team and managing outreach, marketing, events, quality assurance, budgets and performance so visitors understand the organisation's work and priorities.

Department: Guided Tours Unit, Visitors Services Section, Outreach Division

• Design guided tour experiences for varied public audiences
• Keep guides informed about current United Nations issues and developments
• Maintain engaging and current displays along the tour route
• Monitor tour quality through checks and visitor feedback
• Produce promotional materials for media and social platforms
• Organise special tour events with internal and external partners
• Recruit, train and manage the performance of guided tours personnel
• Plan the operation's budget and monitor expenditure and income

• Advanced university degree in communications, management, international relations or a related field, or a first-level degree with two additional years of relevant experience
• At least five years of progressively responsible public information or public relations experience in an international environment
• Experience as an official full-time tour guide within an international organisation
• Experience managing the performance of more than 20 multinational staff
• Experience producing public information materials
• English at UN Level III in reading, writing, listening and speaking

• Temporary appointment available until 31 December 2026
• Appointment and renewal are subject to post and funding availability