Case Manager — Integration Programme
Category | Grade:General | UGDeadline:30 Jul 2026Job ID:22193Posted on:20 Jul 2026
Overview
The case manager supports migrants enrolled in IOM Costa Rica’s integration programme, assessing needs, maintaining case records, coordinating services and voluntary-return pathways, and accompanying access to housing, health, education and socioeconomic inclusion across participating communities.
Department: Integration Programme
Languages
Required: English, One of Arabic, Chinese, French, Russian or Spanish
Desired: French, Arabic, Russian, Chinese
Job Areas
- Protection, Safeguarding & Social Services
- Migration, Displacement & Refugees
Minimum Experience
4 years
Estimated Salary
Not available
Responsibilities
- Screen migrants and assess individual integration needs
- Maintain accurate case records in MIMOSA, Kobo and Excel
- Coordinate access to housing, health, education and inclusion services
- Manage follow-up with IOM offices, translators and stakeholders
- Coordinate assisted voluntary return pathways when requested
- Document interventions and conduct field travel as required
Requirements
- Bachelor’s degree in social work, social sciences or a related field
- At least four years of experience working with vulnerable populations
- English proficiency at B2 level or above
- Valid residence and work permission for Costa Rica
Skills
Migrant case managementNeeds assessmentCommunity-based protectionService referralCross-cultural communicationCase documentation
Tools
MIMOSAKoboMicrosoft Excel
Additional info
- Locally recruited Special Short Term Ungraded contract
- Field travel to border areas or integration programme locations may be required