Call Centre Assistant – Complaints and Feedback Mechanism

Operates IOM Guinea’s complaints and feedback channels for migrant-protection programming, receiving and recording beneficiary cases, referring sensitive issues, updating complainants, safeguarding confidential data, and analysing case trends to strengthen accountability to affected populations.

• Receive and record beneficiary complaints, feedback and information requests
• Classify and refer complaints, including sensitive cases, under established procedures
• Follow up cases and provide timely updates to complainants
• Protect confidential data and analyse complaint trends

• Bachelor’s degree with two years of relevant experience, or secondary education with four years
• Experience handling complaints or grievances and tracking sensitive data
• Fluency in spoken and written French

Not available