TLP Repayment Associate

The associate manages repayment outreach for IOM’s US refugee travel-loan programme, reviews loan accounts, records contacts, answers participant enquiries, negotiates payment arrangements, performs skip tracing, issues letters and supports WebPortal registration while maintaining legal and data-protection compliance.

• Contact participants with overdue travel-loan accounts
• Record contact outcomes and account data accurately in loan systems
• Respond to participant account enquiries by telephone and email
• Negotiate fair repayment arrangements and address participant objections
• Perform skip tracing and distribute repayment correspondence
• Support participant registration and use of the Travel Loan WebPortal

• University degree with at least three years of relevant experience, or high-school diploma with at least five years
• Fluency in English and Rohingya
• Experience in office management, accounting or bookkeeping
• Valid United States residence and work authorization

• One-year fixed-term appointment
• Monthly salary: USD 6,714.58 at G-5 Step 1
• Locally recruited position