Programme Management Officer

Leads the transition of UNSOH administrative services to a common platform or shared service centre, coordinating governance, process redesign, digital workflows, performance monitoring and stakeholder engagement to maintain operational continuity and improve client service.

• Lead the transition of transactional human resources, finance and operational support services to a common platform or shared service centre
• Develop transition strategies, implementation roadmaps, governance arrangements, milestones, risk registers and benefits plans
• Coordinate cross-functional teams, headquarters, the Regional Service Centre, client entities and other stakeholders
• Map workloads and processes, forecast service demand and assess operational readiness using digital systems
• Identify opportunities to standardise, automate, simplify and optimise transactional workflows
• Monitor implementation against service agreements, KPIs, dashboards and milestones and initiate corrective action
• Analyse client surveys and service-delivery issues and prepare evidence-based reports and recommendations
• Maintain client and partner relationships across the Secretariat and field missions

• Advanced university degree in social sciences, business or public administration, programme management or a related field, or a first-level degree with two additional years of qualifying experience in finance, budgeting or programme evaluation
• At least seven years of progressively responsible experience in project or programme management, administration or a related area
• At least three years of programme management or analysis experience in an international environment
• Experience managing multiple projects
• Experience planning and preparing programmes in an international organisation
• Experience in results-based budgeting, change management and business process improvement using ERP or business intelligence systems
• UN Level III English across reading, writing, listening and speaking
• Applicants for Professional posts in a mission or field operation cannot be nationals of the duty-station country

• Temporary appointment for three months
• Appointment is advertised for advance planning and depends on approval of funding and staffing structures
• Selected candidate is expected to deploy temporarily for three months