IT Operations Associate

Coordinates IT maintenance, network and telecommunications support within WFP's Foundational Technology Branch at headquarters, guiding a small support team and resolving escalated technical queries to keep IT services running reliably for staff worldwide.

Department: Foundational Technology Branch

• Carry out system and hardware maintenance including network monitoring and system protection
• Monitor technology reliability, analyse data and produce reports to recommend IT solutions
• Resolve escalated IT queries and provide technical support to WFP staff
• Deliver technical training to end users on commonly used technology and systems
• Guide and train junior colleagues in delivering IT support services
• Support coordination of new application implementation and produce end-user documentation
• Coordinate installation and maintenance of telecommunications systems and equipment
• Coordinate a team of IT staff and follow emergency response procedures as required

• Completion of secondary school education
• Six or more years of progressively responsible relevant work experience
• Fluency (level C) in English
• Experience coordinating and managing implementation of technical projects
• Experience supporting technical leadership in video conferencing and connectivity services
• Experience in reporting, drafting SOPs and technical documentation
• Experience managing IP networks, telecommunications and videoconferencing systems
• Experience engaging and managing third-party service providers and vendors

• Local recruitment for a General Service Staff position; applicants must be Italian citizens or hold a valid permit to live and work in Italy and reside within commuting distance of Rome
• Selection process includes a language assessment, technical assessment and competency-based interview
• Only applications submitted in English will be considered