ICT Assistant (Customer Care)

Supports UNICEF Global Shared Services Centre users by resolving business and IT service queries, investigating incidents and maintaining customer-care knowledge and continuity processes.

Department: Business Innovation and Support Section, Global Shared Services Centre

• Handle business-related inquiries and complaints from UNICEF staff across locations
• Investigate, analyse and resolve business and GSSC service issues in a timely and professional manner
• Collaborate with business and technical subject-matter experts at GSSC and headquarters offices
• Maintain the knowledge-base library and support work shadowing
• Provide customer-care support that sustains business continuity for UNICEF services

• Secondary education supplemented with formal training in information systems, telecommunications, engineering, business, administration, finance or human resources
• At least 5 years of practical work experience in business, administration, finance, human resources or equivalent qualifications
• Experience providing technical or business application support and practical working knowledge of computer platforms and applications
• Applicants must be nationals of Hungary or EU/Schengen countries, or already hold valid long-term Hungarian residence and work permits
• Fluency in English

• Temporary appointment for 6 months
• Applicants must be nationals of Hungary or EU/Schengen countries, or hold valid long-term Hungarian residence and work permits
• Temporary or sponsored visas are not accepted and UNICEF GSSC does not facilitate MFA accreditation for locally recruited staff
• GSSC internal applicants must complete and attach the required learning path snapshot
• The role may require flexible working hours across time zones