Fund Raising Specialist (UNIQ Business Process and Systems Specialist)

Supports UNICEF fundraising markets using Salesforce-based supporter engagement systems by translating business needs into product enhancements, process improvements, testing and guidance that improve individual giving performance.

Department: Private Fund Raising and Partnerships

• Support markets to implement product enhancements, resolve bugs and adopt AI within supporter engagement systems
• Document market requirements and identify opportunities to simplify and standardise fundraising processes
• Participate in Agile design, testing and training for new system functionality
• Prioritise enhancement requests, sprint plans and product backlog items with the central squad
• Guide country offices on readiness, resources, timelines and localisation for new system functionality
• Support business decisions from fundraising, supporter experience, cost and return-on-investment perspectives
• Advise markets on data analytics, metrics, dashboards and system upgrade opportunities

• Advanced university degree in management information systems, computer science, business administration, information technology management or a related social science field; a relevant bachelor's degree plus two additional years may be accepted
• At least five years of relevant professional experience in fundraising, mass marketing or high-volume CRM management for NGO operations
• At least two years of experience in Salesforce Sales and Marketing Cloud or in fundraising processes including individual giving and transaction or income processing
• Strong experience in individual giving fundraising processes, operations, strategy, planning, reporting and analysis
• Fluency in English

• Temporary appointment for 364 days
• Medical clearance, visa issuance and vaccination requirements may apply