Digital Communication Officer (U-Report Data Officer)

Strengthen UNICEF’s global U-Report programme through analytics, monitoring and digital insights, building poll and chatbot flows, analysing engagement, producing visual reports and helping regional and country offices use youth-participation data for programmes and advocacy.

• Monitor U-Report growth, engagement and performance indicators
• Prepare RapidPro poll and chatbot flows with monitoring structures
• Analyse poll results, chatbot interactions and engagement data
• Develop data visualisations and narratives for partners and decision-makers
• Produce monthly and annual performance reports across digital platforms
• Identify audience behaviour, emerging trends and engagement opportunities
• Support regional and country offices to strengthen monitoring practices
• Help programme teams apply U-Report data effectively

• Bachelor’s degree in communications, digital marketing, journalism, public relations, computer science, data science, statistics, information technology or a relevant field
• At least two years of relevant experience in data analytics, software development, digital analytics, monitoring and evaluation, data visualisation, social-media analytics or digital engagement
• Ability to use RapidPro and either R or Stata for data analysis
• Fluency in English

• Knowledge of another official United Nations language
• Experience with Google Analytics, Google Tag Manager, search-engine optimisation, Facebook Marketing API or Google Ads
• Country-level experience in development, fragile settings or humanitarian contexts

• Digital Analytics
• Data Analysis
• Statistical Analysis
• Monitoring And Evaluation
• Data Visualisation
• Social Listening
• Audience Analysis
• Quantitative Reporting
• Digital Engagement

• RapidPro
• R
• Stata
• Google Analytics
• Google Tag Manager
• Search Engine Optimisation
• Facebook Marketing API
• Google Ads

• Remote role attached to the Valencia duty station
• Flexible working hours across time zones are encouraged