Intern/Volunteer, Travel and Visa Unit

Supports UNRWA's Travel and Visa Unit with digitisation, records management, operational data quality, workflow documentation, dashboards and coordination for travel-related administrative processes

Department: Travel and Visa Unit

• Organise, validate and maintain electronic travel information according to information management standards
• Review operational data and system entries to improve quality, reporting accuracy and management information
• Document and improve business processes, standard operating procedures, workflows and guidelines
• Support business process automation through process mapping, requirements gathering, testing and documentation
• Prepare meeting documentation, record decisions and monitor action points for operational projects
• Maintain operational dashboards, tracking tools and performance indicators
• Research administrative best practices, digitalisation and process optimisation
• Handle official information with confidentiality and integrity

• Current enrolment in a graduate programme in economics, business administration, logistics, supply chain management, international trade, administration management, international relations, law, political science, computer science, literature, editing, languages or a related field
• Field of study closely related to the internship
• Excellent written and spoken English and Arabic
• Writing skills

• Full-time unpaid internship for six months based in Amman
• Interns must provide proof of valid medical and accident insurance before starting
• Internship does not carry an expectation of employment with UNRWA
• Certificate of volunteering or professional reference letter may be provided upon completion