Virtual Campus Operations Assistant

Provides operational and user support for PAHO Virtual Campus platforms, virtual collaboration tools, digital learning materials and routine reporting.

Department: Health Systems and Services

• Provide first-level support for Virtual Campus platforms and user access issues
• Set up courses, manage enrolments and upload learning materials
• Generate standard reports and help prepare digital learning resources
• Administer virtual collaboration platforms and support live sessions
• Document routine platform issues and coordinate with technical support services
• Prepare user guides, reports and correspondence
• Provide basic training and guidance to staff and users on platform tools
• Support electronic filing and routine information-system operations

• High school completion certificate
• Five years of experience in virtual learning support, help desk or user support services, digital platform administration or related operational support
• Fluency in Spanish and working knowledge of English
• Ability to use current technology and standard office software including Microsoft Excel, Outlook, OneDrive, PowerPoint, Teams, SharePoint and Word
• Proficiency with learning management systems, content management systems and office software for assigned responsibilities

• Initial 11-month assignment with possibility of extension subject to performance and funding
• Monthly salary: USD 2,576.67
• Full-time schedule
• Vacancy may be used to fill similar positions at the same grade and level
• Applicants must complete an online PAHO profile