Information Monitoring and Coordination Support Associate (WASH Cluster)

Supports UNICEF as a UN Volunteer in information monitoring and coordination support associate (wash cluster) work. The assignment contributes to under the direct supervision of the WASH Cluster Technical Cell Lead, the UN Volunteer will:.

• Monitor open information sources (utility company websites, news portals, Telegram channels) for updates on the operational status of water supply and district heating systems, particularly during emergencies, and support timely information sharing with the cluster team
• Assist in the organisation and preparation of cluster meetings and coordination events, including sending invitations, supporting communication with water utilities and district heating companies, and making basic follow-up calls
• Assist in drafting meeting summaries and structured reports following cluster and partner meetings
• Search for and extract data from internal information platforms (aid.ukrvodokanal.in.ua and aid.dh.ukrvodokanal.in.ua), and collect, organise, and consolidate information received from utility companies into structured formats
• Work with spreadsheets (Excel/Google Sheets) to clean, structure, and organise incoming datasets; assist in preparing summary tables, basic overviews, and consolidated datasets for further analysis by the team
• Depending on workload and progress: support data entry and verification of surveys and questionnaires from utilities; prepare simple charts, summaries, and visual overviews; sort and organise project documents; assist in tracking communication status with partner organisations; support basic researc

• No educational qualification is required
• Confident computer user (Excel, Google Sheets, internet tools); experience with basic data entry and management is an asset
• Attention to detail and structured thinking; ability to follow instructions and work methodically with data
• Basic oral and written communication skills; ability to draft simple summaries and structured notes
• Motivation to learn and develop in data and operational work; curiosity about humanitarian coordination and water/heating sector issues in Ukraine

• Volunteer assignment via UNV