ICT Support Analyst

Provides daily IT support and infrastructure maintenance for UNDP operations, resolving user issues, supporting collaboration tools, maintaining devices and networks, and helping ensure secure, reliable ICT service delivery.

Department: Office of Information Technology and Management

• Provide helpdesk support for hardware, software, laptop, desktop and network access issues
• Support email, calendar and collaboration tools to minimise disruption
• Maintain IT infrastructure by updating systems, monitoring devices and deploying equipment
• Implement information security standards and enforce corporate IT policies
• Assist office units in using technology solutions aligned with operational needs
• Provide technical troubleshooting and proactive monitoring to reduce operational disruption
• Promote knowledge sharing on ICT systems, applications and lessons learned

• Advanced university degree in Computer Science, Information Technology or a related field, or a bachelor's degree in those fields with two additional years of qualifying experience
• No professional experience required with a master's degree, or at least two years of relevant professional experience in IT support or systems administration with a bachelor's degree
• Fluency in English is required

• Duty station may be Bonn or Madrid
• Reports day to day to the Manager of Global Support and Capacity Building
• Relevant IT support, networking or cybersecurity certifications are an advantage